WHAT INFORMATION DO WE COLLECT AND HOW DO WE USE IT?
We will ask you for personal information when we assist you with your finance. Personal information may include any sensitive information (including health information) and may include any information you tell us about any vulnerability you may have. We use the information you provide to advise about and assist with your credit needs. We only provide your information to the companies with whom you choose to deal (and their representatives).
We also use your information to send you requested product information and to enable us to manage your ongoing relationship with us e.g. invoicing, client surveys etc. We may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications.
We may occasionally notify you about promotions, new services and special offers, events or articles we think will be of interest to you. We may send you regular updates by email or by post. If you would rather not receive this information, email or write to us.
We may also use your information internally to help us improve our services and help resolve any problems.
WHAT IF YOU DON’T PROVIDE SOME INFORMATION TO US?
If you don’t provide us with full information, we can’t properly advise or assist you with your credit needs.
HOW DO WE HOLD AND PROTECT YOUR INFORMATION?
We strive to maintain the reliability, accuracy, completeness, and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements
We hold the information we collect from you <insert brief details of how and where you store your clients’ information>.
We ensure that your information is safe by <insert brief details of how you protect that information, i.e. describe your security measures and procedures>.
WILL WE DISCLOSE THE INFORMATION WE COLLECT TO ANYONE?
We do not sell, trade, or rent your personal information to others.
We may need to provide your information to our credit licensee e.g. for administration and supervision activities, contractors who supply services to us e.g. to handle mailings on our behalf, or to other companies in the event of a corporate sale, merger, re-organisation, dissolution or similar event. However, we will do our best to ensure that they protect your information in the same way that we do.
We may also provide your information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits.
HOW CAN YOU CHECK, UPDATE OR CHANGE THE INFORMATION WE ARE HOLDING?
Upon receipt of your written request and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate.
We do not charge for receiving a request for access to personal information or for complying with a correction request. <Describe here the amount or basis on which you will charge for providing access to personal information if any. If you do not propose to charge for this, insert “We do not charge for providing access to personal information”.>
By asking us to assist with your credit needs, you consent to the collection and use of the information you have provided to us for the purposes described above.
TELL US WHAT YOU THINK
We welcome your questions and comments about privacy. If you have any concerns or complaints, please contact Gordon Dobson at firstname.lastname@example.org.
Internal Dispute Resolution
If you do have a complaint, please let us know by email, because if we don’t know about it we can’t fix it. You may also contact us by email addressed to; The Complaints Officer at Gordon Dobson at email@example.com, please make sure you include as much information as you can.You should explain the details of your complaint as clearly as you can. You must do this in writing. When we receive a complaint, we will attempt to resolve it promptly.
What is the meaning of life?
Privacy disclosure statement
In handling your personal information, Advance Finance and Insurance Group Pty Ltd ABN 51143651496and its individual representatives (“the Broker”) are committed to complying with the Privacy Act 1988 and the Australian Privacy Principles.
The Brokers are authorised as credit representatives of Connective Credit Services Pty Ltd ACN 143 651496 (Australian Credit Licence 389328), Level 20, 567 Collins Street, Melbourne VIC 3000 Phone: 1300 656637, (“Connective”). Any references to “we, us, our” are to the Broker and Connective and will include any of their related companies.
We collect information about you for the purposes you agree to in this Privacy Disclosure Statement and Consent (“Consent”). When you ask us to assist, you agree we can, consistent with Australia’s privacy and credit reporting laws, collect, use and exchange consumer and/or commercial credit and personal information (“information”) about you for those purposes.
We are collecting information about you, as applicable:
To source for you, or a company of which you are a director: - Consumer credit for personal, household, domestic or residential investment purposes; or - Commercial credit for business purposes; or - Other services stated in this Consent; or
To support a guarantor application, you will provide.
As your broker, we require the information we collect from you to assess your credit or guarantor application or the credit application of a company of which you are a director, to source a suitable credit provider and any required insurances and to manage the application process, where required. If you do not provide the information sought, we may be unable to process your application, or the company’s application, or we maybe limited in the other services we can offer you or the company.
Your information - Collection and Disclosure The personal information we collect may include a broad range of information from your name, address, and contact details to other information about your qualifications, employment history and financial information.
“Personal information” may include any sensitive information (including health information) and may include any information you tell us about any vulnerability you may have. We may use that information to assess your application and, where appropriate, to source a suitable credit provider or lessor and / or insurance provider. We may, as appropriate:
Disclose your identification information to a consumer credit reporting service (“Consumer CRS”)and/or a commercial credit reporting service (“Commercial CRS”), where we hold your consent refer (refer Schedule 1).
Use any information a CRS provides in its report to assist us to preliminarily assess your credit or guarantor application (references to a “CRS” could be to either a Consumer CRS or a Commercial CRS).
Disclose your information to an insurer or insurers to source any insurances you wish to obtain; and
Disclose your information to our advisers, aggregators, licensees and other financial intermediaries, a credit provider or credit providers to apply for finance on your behalf.
Some of the recipients to whom we disclose your personal information may be based overseas. It is not practicable to list every country in which such recipients are located but it is likely that such countries will include the Philippines, India and Nepal.
How we protect your information We take all reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or exposure. All Connective staff are required by the terms of their employment to maintain the confidentiality of customer information. Access to your information is restricted to those employees whose job requires that information. Access to our premises and computer systems is restricted through locks, password protection, internet firewalls and routers.
We will take reasonable steps to destroy or de-identify your personal information when your personal information is no longer required for our business functions.
Credit Providers As part of providing our services to you, we may undertake tasks for a credit provider which are reasonably necessary to manage the application process. When doing so, we are acting as agent for the credit provider, with the same privacy law requirements applying to both of us.
We may submit your application to one or more credit providers. A full list of the lenders (credit providers)we have access to can be found at:
A credit provider, to whom we submit an application, may disclose information about you to, and collect information about you from, one or more CRS.
For each Consumer CRS a credit provider uses, the website details will include the following specific information:
That the CRS may include information the credit provider discloses about you to other creditproviders to assess your credit worthiness.
That, if you become overdue in making consumer credit payments or commit a serious credit infringement, the credit provider may disclose that information to the CRS.
This detail will also be included by the credit provider who approves your application in the privacy disclosure statement and consent document it will provide to you.
Each credit provider website includes information on how to contact it and how to obtain a copy of its privacy documents in a form that suits you (e.g. hardcopy or email).
You agree we may:
Use your information: - To assess your consumer or commercial credit and/or guarantee application and/or toassess a credit application by a company of which you are a director. - To source any finances you require. - To source any insurances you require. - As the law authorises or requires.
Disclose to, and obtain from, any prospective credit provider or insurer, information about you that is reasonably necessary to obtain the finance and insurances you require.
Obtain from, and disclose to, any third party, information about you, the applicant(s) or guarantor(s) that is reasonably necessary to assist you obtain the finance and insurances required.
Provide your information, including your credit report(s), to one or more of the credit providers so they can assess your application, or the application of a company of which you are a director, or your suitability as a guarantor.
Provide information about you to a guarantor, or prospective guarantor.
Disclose your information to the extent permitted by law to other organisations that provide us with services, such as contractors, agents, printers, mail houses, lawyers, document custodians, securitisers and computer systems consultants or providers, so they can perform those services for us. Some of which may be located overseas.
Disclose your information to any other organisation that may wish to acquire, or has acquired, an interest in our business or any rights under your contract with us, or the contract with us of a company of which you are a director.
Your rights You have the right to ask:
Us to provide you with all the information we hold about you.
Us to correct the information we hold if it is incorrect.
A CRS not to use your information for direct marketing assessment purposes, including prescreening.
A CRS to provide you with a copy of any information it holds about you.
You can gain access to the information we hold about you by contacting our Privacy Officer at the following address:
PO Box 290 Buddina, QLD, 4575
Extended Effectiveness for Commercial Credit Your agreement and consent to the disclosures and consents in this document will be effective for a period of 12 months, but only in relation to commercial credit. Your agreement to this ceases when you either withdraw it by contacting us using our details above or 12 months after you sign below, whichever first occurs. This will allow us to continue to provide our services to you without the need to ask you to sign anew privacy statement and consent each time you require commercial credit within a 12-month period. The extended effectiveness does not apply in relation to consumer credit.
Where the applicant, or guarantor, is a company of which you are a director, you consent to the disclosure and use of your information, in addition to the company’s information, in each of the ways specified in this document.
Your consent to collect and disclose By asking us to assist, you consent to the collection and use of the information you have provided to us for the purposes described above.
Advance Finance Group Credit Representative 387249 is authorised under Australian Credit Licence Number: 389328 | ABN: 19140609301 Your full financial situation and requirements need to be considered prior to any offer and acceptance of a loan product.